Customer Service
Providing good customer service is absolutely vital to continuing a good relationship with your customers. The exciting customer service applications provided by SMC Data Systems' enable you to drill-down to customer and item information, access stock status information across all locations, view substitutions and complementary items, check inventory management and inventory control, view warehouse management activities, query sales histories and use customer shopping lists for quick order entry. A centralized contact management application ensures effective communication with both customers and prospects.
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Financial Management
Faster time to revenue is the goal and with the financial management capabilities contained within our Distribution Management Software Solutions, you can enjoy improved cash flow, greater control over payables and receivables, and gain the ability to react to business cycles. Equally important, the financial management capabilities of our Distribution Management Software Solutions help take the guesswork out of follow-up calls by providing global customer aging inquiries and collection reminders, integration with General Ledger systems, drill-downs to view specific transaction history and high-level snap-shot reports of financial information.
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Inventory Tracking Systems
With Inventory Tracking Systems from SMC Data Systems, you'll benefit from high levels of Just In Time Inventory Control accuracy. Most important, we'll help you increase customer service and maximize your return on your inventory investment. SMC Data Systems' Inventory Tracking Systems help you track all receipts, shipments and adjustments to inventory. You'll have immediate access to detailed product information, pricing, landed cost factors, purchasing formula data and processing flags for each item. The flexibility of our Inventory Tracking Systems allows us to easily customize even your most unique and complex requirements.
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Warehouse Management & Logistics Software
SMC Data Systems delivers Warehouse Management and Logistics Software solutions that operate as a core component for your global supply chain management and distribution management. With our Warehouse Management and Logistics Software solutions, we help you enhance productivity, improve overall warehouse efficiency and reduce or eliminate occurrences of "lost" or misplaced inventory. From receipt of product, to movement within your warehouse, to transfers, picking, physical counting and more, our Warehouse Management and Logistics Software solutions help you easily keep track of product no matter where it may move.
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Sales Analysis
Information is one of your company's most valuable assets. To make smart decisions you need real time access to information, comprehensive sorting options for exception reporting, and the ability to drill down or up through multiple levels of data. Included within the Distribution Management Software Solutions from SMC Data Systems is sales analysis capabilities that can help you measure sales volumes, costs and quantity usage and spot seasonal or recurring trends in your business. With this information, you can quickly identify profitable or unprofitable customers and items and improve vendor and customer relations based on volumes, costs and profitability.
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E-Business
E-Business has changed the way just about all business is conducted. And Distribution Management Software Solutions from SMC Data Systems is ready to help you implement e-business solutions for your customers with web-based order processing and customer service capabilities for business-to-business and/or business-to-consumer environments. E-Business as part of a Distribution Management Software Solution reduces the costs involved in extending services to customers, suppliers, and distributors and helps to bring these important audiences the information they need more quickly and accurately.
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Customer Relationship Management (CRM)
Companies are heavily dependent on their sales force for survival. In order to survive, these teams need up to date contact information, easy to use communications tools, access to customer account information, inventory availability, customer sales history, order status, etc. A component of our enterprise-wide Distribution Management Software Solutions, SMC Data Systems delivers sales support automation---from lead generation to lead distribution to customer management --- centralizing information and facilitating communications across your organization so that the sales team is working at maximum effectiveness all the time, whether they are local or remote.
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Part of an Enterprise-Wide Solution
SMC Data Systems specializes in helping manufacturing and distribution companies increase efficiency, improve customer service and augment cash flow. We do this by delivering an integrated combination of software and services for inventory control and inventory management including: supply chain management software solutions, manufacturing software solutions, distribution management software solutions, inventory tracking systems, warehouse management and logistics software, just in time inventory control systems, retail software, e-business software, sales force automation & CRM software, purchase order management, plus a team of experts in the business of manufacturing and distribution. The bottom line: we understand your business challenges and work closely with you to implement the solutions that work best for your company.
We've been providing these solutions since 1980. We were here for you then, we're here for you now and we'll be here tomorrow.
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SMC Data Systems' Supply Chain Management Software Solutions:
Powered by the VAI System 2000 Family of Products
SMC Data Systems Supply Chain Management Software Solutions are powered by the leading technologies developed by Vormittag Associates, Inc. (VAI). Vormittag Associates Inc. (VAI) is a Premier IBM Business Partner and award winning software developer. The company's enterprise software product, System 2000, offers a suite of dynamic automated applications for the wholesale distribution, manufacturing, and retail industries. Designed for the mid-range market, System 2000 is in use in over 700 companies worldwide. Most important, the flexibility and adaptability of System 2000 enables SMC Data Systems Supply Chain Management Software Solutions to easily accommodate even your most pressing and complex business requirements with minimum IT support. In fact, many of our customers experience a substantial return on investment with no IT staff!.
Be sure to check out the Progressive Distributor Magazine article highlighting the success experienced by Construction Materials---a building materials distributor powered by VAI System 2000 software 18 branches that sells tools, concrete accessories, masonry products and other building supplies to commercial contractors throughout the Southeast U.S.
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