Retail-Service-Rental Management

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Retail Point-of-Sale

Combining an intuitive, user-friendly retail application with powerful enterprise functionality, S2K Retail Point-of-Sale (POS) software is the ideal solution for taking both walk-in and on-account sales. For quick cash transactions, S2K Retail POS provides a simple touch screen interface, quick bar code scanning and integrated payment options to accelerate the checkout process. During each transaction, users can check stock access across multiple locations, view complementary items or substitutions, capture serial number data for warranties, and view detailed item specifications and images. Extensive security options track management price overrides, and limit user functions.

S2K Retail POS offers a wealth of capabilities to enhance your retail operation including:

• Special Order Processing with Deposits
• Layaways and Direct Shipments
• Item Trade-In Allowances
• Quotes, Orders, Returns
• Cash Drawer Reconciliation
• Gift Card Sales and Tendering
• On-Account Customer Sales and Payments
• Pin Pad and EMV Credit Card Processing
• Customer Loyalty Tracking
• And much more!

Service and Repair

In a service-oriented society, you need a field service software tool to keep your business on the top. S2K Enterprise for Service & Repair application meets that need. This integrated service management software provides you with detailed strategies and solutions to help you meet clients’ objectives.

Service Call Processing

The S2K Enterprise for Service & Repair application is a field service software solution that provides a means of recording and tracking service repair calls. The user can easily track a service call through its various stages for customers that have equipment items needing repair. Customer information is easily accessed from the S2K Customer and Ship-To Master Files. Additionally, Service Call Processing information includes:

  • Primary contact information
  • User defined service call priorities
  • User defined service call status
  • The date the call was received / entered as well as scheduled for service
  • Item Number and Serial Number tracking for repair
  • Flexible recording of problem description and resolution description
  • Standard coding of problem codes and resolution codes

Service Call Technician Assignment

In addition to service call customer information, our field service software system supports assignment of technicians. Tracking technician assignments provides you with up-to-the-minute information on when and where a technician can be available, enabling you to provide your customers with the best possible service. Technician assignment highlights include:

  • Technician and location number (warehouse) assigned to the service call
  • Date the call was assigned to a technician
  • Estimated time of arrival at the customer site
  • Status codes that track the service call within the system
  • Support for on-line inquiry of existing technician schedules

Service Call Billing Process

At the completion of work performed for a service call, VAI’s field service software and service management software system supports tracking of time and materials in preparation for billing to ensure accurate and prompt billing of services performed. The billing process features:

  • Billable travel and labor hours
  • Parts used to repair the item
  • Ability to invoice an alternate customer
  • Service codes that identify the work performed
  • Additional comments associated with the work to be included on the customer invoice
  • Interactive creation of customer invoice or batch creation of customer invoices based on completed service calls

Rental Management

S2K Enterprise Rental Management software integrates with S2K’s Financial Management, Distribution Management, Retail Management, Warehouse Management, and Service & Repair Management applications to provide a complete rental solution. S2K Rental software provides reservations and allocations management based on differing contract durations and customer requests. From the reservations dashboard, users can search for equipment by product category, and check availability in the rental calendar. Advanced pricing methods determine when and how charging is generated including, flexibility on excess hours charges, charging by hour / day / week / month / and year. The sale or return of consumables can be managed alongside rental products, and product service & repair including the ability to trigger maintenance activity based on rental status, clock hours or other service units is also available. Detailed rental history and profitability inquiries and reports are available for easy access and review. With S2K’s Rental Management software you can track equipment availability, maintenance / repair, utilization, and ROI.